Oct 27, 2016 2:21 PM
There are a couple ways to opt out contacts in the Hubspot CRM tool. The first way is to manually opt out the contacts right from their records. This can be done by navigating to a contact record who you want to opt out, click on the gear icon to the right of the contact's name in the upper left corner of their contact record and click on Opt out of email. This method works great for one-offs, but in the event that you have multiple contacts, a second method might be easier.
If you have, or can create a CSV of contacts who you want opted out of email communication, you can import an opt out list by following these steps:
Click on Contacts > All Contact > Imports > Import a New File.
Click on Choose File and find your CSV file with all the people you want to unsubscribe, choose it, and click Open.
You only need email addresses on this file.
Switch to the Advanced View, and for the Import Type field choose Import Opt Out List.
Map the email address field to "Email."
Click Begin List Processing.
All of the email addresses in the file will be opted-out of future email communication.
This information can also be found here (https://knowledge.hubspot.com/articles/kcs_article/contacts/how-do-i-unsubscribe-or-opt-out-contacts...).
Please let me know if you have any questions!