CRM

xmontero
Participant

Open phone in WhatsApp in browser

SOLVE

In the lead page I see the phone number with a small icon:

 

xmontero_0-1674584386392.png

 

This icon currently opens the link: tel:+3460xxxxxx1

 

Question is: I want it to open the whatsapp window like this:

 

https://wa.me/3460xxxxxx1

 

How do I configure this?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Open phone in WhatsApp in browser

SOLVE

Hi @xmontero,

 

If you want to do this automatically and natively in HubSpot then this would require a Professional subscription. It can't be done in the free CRM. The approach here would be to create a new custom property (single-line text) and using a workflow to concatenate https://wa.me/ + the phone number. HubSpot would automatically recognize the content of the new property to be a link:

 

karstenkoehler_0-1674585106102.png

 

Without a Professional subscription, you would have to look into an integration with Zapier, for example, and build this automation outside of HubSpot.

 

Out of the box, there aren't any features in the free CRM that would help accomplish this.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Open phone in WhatsApp in browser

SOLVE

Hi @xmontero,

 

If you want to do this automatically and natively in HubSpot then this would require a Professional subscription. It can't be done in the free CRM. The approach here would be to create a new custom property (single-line text) and using a workflow to concatenate https://wa.me/ + the phone number. HubSpot would automatically recognize the content of the new property to be a link:

 

karstenkoehler_0-1674585106102.png

 

Without a Professional subscription, you would have to look into an integration with Zapier, for example, and build this automation outside of HubSpot.

 

Out of the box, there aren't any features in the free CRM that would help accomplish this.

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.