Only 200 notifications

[Sally3Llama]

Hi,

 I understand that my notifications are blocked at 200 on the computer. I can still see who opened emails on the app. Thank you for that.

Is it only the notifications? Are the responses to the emails that I sent being blocked as well?

[MatthewShepherd]

Hi @Sally3Llama 

With Hubspot Sales Hub Free, your Open and Click notifications are capped at 200 per month but Hubspot won't stop your sales emails from being sent. Those emails are going through your own email server.

[jkirk]

Does the tracking still work and is it visible to review the email activity from my desktop or inside Hubspot after I hit 200 emails? It's hard to understand if this strictly means the alert notifications that appear on my desktop stop or if that means all email tracking is haulted at 200 emails. Can you clarify?

[MatthewShepherd · Accepted solution]

Hi @jkirk 

"free users only receive 200 notifications per month. If this monthly limit is reached, you can still send tracked emails and receive instant notifications, but your activity feed will not show these notifications until your notification count resets on the first calendar day of each month."

So the ability to view the activity feed becomes locked at 200 notifications within a month, but tracking of opens and clicks should still be logged in your CRM.

https://knowledge.hubspot.com/email-notifications/view-your-sales-notifications-in-the-activity-feed