One-to-one e-mail replies not showing

[annaschiavino]

Hi,
I recently created an account and I'm testing the features Hubspot can offer. I saw I can send e-mails to a specific contact and I have the reporting and tracking of activities.

I tried to send a test email to another address of mine but in "Activity > E-mail" I see only the one I sent and not the reply of the recipient (as the second screen shows).

Is there a way to show those too and have a full prospectus of the e-mail activities?

[Jigar_Thakker · Accepted solution]

@annaschiavino 

Replies to an email message sent from your connected personal email will automatically log to the contact's record in your CRM. This includes one-to-one emails sent from the record in the CRM or using the HubSpot Sales email extension or add-in. If you receive a reply to an email that was not previously logged, or a new email from a contact, you can log it in HubSpot manually using your forwarding address .

Kindly Go through this article: https://knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm#:~:text=Replies%20to%20em.... 

Let me know if you have any follow-up questions.

[Jigar_Thakker]

Hey @annaschiavino 

As mentioned in this article you can track the replies from the recipients check this article here: https://knowledge.hubspot.com/marketing-email/track-replies-to-marketing-emails-sent-from-your-conne... 

Let me know if you have any follow-up questions.

[karstenkoehler]

@Jigar_Thakker that article is referring to marketing emails, Anna asked about one-to-one emails.

[Jigar_Thakker]

@karstenkoehler thanks for the quick heads-up! I appreciate your prompt response