Notify different user with all of the contact information submitted

[Ishan5]

Hi,
I have a single form in which i have a dropdown field with the item name listed, item not listed , and i dont have one so based on that i want to notify my internal team. If any of item is selected or item not listed i will notify user (A)&(C) and if anybody select i dont have one i want to notify user (B)&(D) with all the form submission details.
How can i achieve this through form level or workflow and how ?
 

[karstenkoehler]

Hi @Ishan5,

This would require a contact-based workflow.

1. Enroll contacts based on the form submission
2. As the first workflow action, add a branch (click + sign and pick 'Branch' from the left sidebar)
3. Choose AND/OR logic
4. Create a branch for each selection
5. In each branch / path, place an internal email notification

Let me know if you're getting stuck and if so at which point.

Best regards!

[Ishan5]

Thanks @karstenkoehler 
I'm getting stuck at sending internal email notification with all of the contact information submitted How can i achieve that If item selected or not selected

[karstenkoehler]

@Ishan5 whether an item was selected or not would be defined within the branch (AND/OR logic). In a branch, click 'Add filter' and under 'Contact properties' find the property from the form where the item is selected or not.

If you share a screenshot of the property name and property options, I can build a draft.

[Ishan5]

@karstenkoehler 
I've created a workflow regarding that but want to notify different user based on the selection made with full form submission details can i achieve this?

[karstenkoehler · Accepted solution]

@Ishan5 it's difficult to explain when you're not answering my questions. I'll try and share a draft of a workflow. This is what it could look like. In the branch criteria, select your property from the form where a person can select item listed / item not listed.

You can then place an email notification in each branch.

If you have any follow-up questions let me know.

[Ishan5]

Thanks @karstenkoehler 
I've created personalized token regarding notifying user and using branches logic now i'm able to send form submission details to users.