Notifications WP HB

[Gonzao]

Hi, I have a problem with HubSpot notification emails. I currently have a HubSpot account and a contact form created there. This form is connected to my WordPress website, embedded through a HubSpot script.
The notifications are sent to a Gmail account under Google Workspace, but they stopped arriving three days ago. The strange thing is that I have other Google Workspace accounts using the same connection setup with HubSpot, and those work perfectly. In fact, I added another user to the same account that’s having issues, and that user did receive the notification — but the original account didn’t.
What can I do to make the notifications start arriving again? Is there a rule I can add in Google Workspace to fix this, or could it be a problem on HubSpot’s side?

[karstenkoehler · Accepted solution]

Hi @Gonzao,

Have you double checked that the to-be-notified users are still added in the form submission notification settings and that there are no unpublished form changes?

If yes, there are further troubleshooting steps that can be found here: https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails

Best regards

[STierney]

Hey @Gonzao - thanks for posting in the Community!

I understand that you're having issues receiving form submission notifications for a form embedded on your Wordpress website despite other user(s) receiving notifications as-expected, is that correct? If so, can you confirm that both email addresses are added to the notification settings of the form in question? I don't believe this would be an issue with Google Workspace, as the notifications should be sent from HubSpot. 

Just for further clarification, can you confirm that the address having issues receiving these notifications is still receiving other types of emails from HubSpot?

Shane, Senior Community Moderator