Notification - receiving an email reply

[oresnekov]

We sent an email via a deal (to the contact added to the deal), and when we were replied we didn't get any notification, even after we tried to switched on every notification possible.

Any advice on how can we fix it?

[webdew]

Hi @oresnekov ,

You can set up email/desktop/mobile/app notifications from the settings.
Check out this video: https://www.loom.com/share/1fe5771ab9bb4f37b35bc8a48c1ea621

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

[karstenkoehler · Accepted solution]

Hi @oresnekov,

Was there a deal owner assigned to this deal / a user following this record? That would be required for a notification to be sent, otherwise there wouldn't be anyone to notify.

If that's not it, I'd recommend switching all notifications off and on again. Unintuitively, that sometimes does the trick:

Are you receiving other system notifications? If not, I'd recommend checking this troubleshooting article: Not receiving HubSpot system or notification emails

Best regards!

[oresnekov]

Hi @karstenkoehler 
Switching off and on again worked. 
Tnx!

[karstenkoehler]

Nice, glad it did @oresnekov!

You can help others find this information by marking my post as an accepted solution. I'd appreciate it.

Have a great day!