Notification for enrich

[Umashankar]

Is there any way to get a notification/alert saying "there is an update available for this contact"

Example: John left Target and joined J&J, so we need to update all data. 

Will HubSpot notify us of any available changes, such as job change alerts? Instead of us doing it manually? 

[karstenkoehler · Accepted solution]

Hi @Umashankar,

Unfortunately, that's not how HubSpot enrichment works. HubSpot enriches contacts based on their business email address, see here: https://knowledge.hubspot.com/records/enrich-your-contact-and-company-data

When a contact moves from one company to another, they will in almost all cases get a new email address – meaning that it would be a separate contact record in HubSpot (that does not yet exist).

In other words, HubSpot doesn't monitor changes of a contact moving from one company to another. Because of that, you can't trigger any information either.

You would have to leverage third-party lead intelligence tools for this kind of information.

Typically, however, when contacts leave a company, their old email address will bounce. Keep an eye on "Email hard bounce reason" and send notifications (or monitor) contacts who have a value "Unknown user" in there.

Best regards