Notes Owner name missing

William1 · ‎Aug 24, 2017

Hi. Recently I have observed that while leaving notes, Hubspot does not display the name of the user who left the note. I think those notes are left by deactivated users. However if that is the case, it should at least mention which deactivated user left that particular note. It just says "New Note"

Please see attached screenshot.

Please check and revert with a possible solution for this.

nicolebrenner · ‎Aug 24, 2017

Hi @rayckay91, thanks for the tag.

@William1this is working as designed. Once a user, and their email address, are removed from the HubSpot Portal, we have no ability to display their name. I think that this would definitely be a good suggestion for our Ideas Forum.

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rayckay91 · ‎Aug 24, 2017

I believe this is working as designed. @edjusten, @nicolebrenner is this something you can confirm? It might be worth leaving feedback on ideas.hubspot.com

nicolebrenner · ‎Aug 24, 2017

Hi @rayckay91, thanks for the tag.

@William1this is working as designed. Once a user, and their email address, are removed from the HubSpot Portal, we have no ability to display their name. I think that this would definitely be a good suggestion for our Ideas Forum.

William1 · ‎Aug 24, 2017

Well i can tell you for sure that in roughly about 1 year of me using this CRM, I have noticed this for the first time. It maybe working as designed as you suggest, though it would be very helpful to have some indicators as to who exactly put a note. If I deactivate 10 such users then there would be no way to distinguish whose notes they all were. I hope this makes sense.

CRM