Not able to receive notifications on my mobile despite setting up user and mobile notifications

[edchan]

I have set up my user notifications and mobile notifications to follow a deal but you still aren't recieving any type of notification when an action is taken for my own deal or when the deal changes stages. When my team member creates a deal, I am not notified too. Help is much much appreciated 🙂

[PamCotton]

Hello @edchan 

Welcome to the Community! Thank you for all the information you shared!

Based on the information you shared, I was able to reproduce this scenario and have found the following.

1. For Mobile app notifications related to deals, the current functionality only allows a user to be notified in deals that they have been mentioned in.

2. If you would like to receive additional notifications, I did want to share the notification settings available through email, as well as what is available for desktop notifications. 

Additionally, I wanted to share two articles that explain more about the mobile app and the user notifications. 

1. Enable notifications from the HubSpot mobile app

2. How to set up users notifications in HubSpot

Please let me know if this works for you! 

Kindly,

Pam