Not Receiving Message From Contact From

[CompridoBJJ]

So when someone submits a contact form on my website I ask for name, phone number, email and a box for a message. For some reason, I can't see the message on HubSpot, but when I check my email I can clearly see that that person said something... Am I doing something wrong?

[Phil_Vallender]

Hi @CompridoBJJ 

Where are you looking for the message in HubSpot? In the contact timeline, the form submission event should include all fields submitted, including the message. 

In a standard configuration, the message is also in a 'message' property which you can view in the contact properties by clicking 'View all properties' in the About box. 

Hope this helps.

[CompridoBJJ]

Sorry that it took so long for me to reply... Please look a the photos I have attached, the first photo is from my email where you can see a comment/message and the second is the HubSpot where I can't see that inforamtion.  

[Phil_Vallender · Accepted solution]

Hi @CompridoBJJ 

Have you created a matching contact property in HubSpot for that information to go in to? If not, it will not be added to the contact record. 

This is explained more in this article: https://community.hubspot.com/t5/Lead-Capture-Tools/Additional-quot-Collected-Form-Fields-quot-no-lo...

Could be the solution to your problem. 

Hope this helps.