Not Receiving Message From Contact From

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Occasional Contributor

So when someone submits a contact form on my website I ask for name, phone number, email and a box for a message. For some reason, I can't see the message on HubSpot, but when I check my email I can clearly see that that person said something... Am I doing something wrong?

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Community Thought Leader | Diamond Partner

Hi @CompridoBJJ 

 

Have you created a matching contact property in HubSpot for that information to go in to? If not, it will not be added to the contact record. 

 

This is explained more in this article: https://community.hubspot.com/t5/Lead-Capture-Tools/Additional-quot-Collected-Form-Fields-quot-no-lo...

 

Could be the solution to your problem. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

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Community Thought Leader | Diamond Partner

Hi @CompridoBJJ 

 

Where are you looking for the message in HubSpot? In the contact timeline, the form submission event should include all fields submitted, including the message. 

 

In a standard configuration, the message is also in a 'message' property which you can view in the contact properties by clicking 'View all properties' in the About box. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
Occasional Contributor

Sorry that it took so long for me to reply... Please look a the photos I have attached, the first photo is from my email where you can see a comment/message and the second is the HubSpot where I can't see that inforamtion.  

 

Screen Shot 2019-03-16 at 10.41.52 AM.pngScreen Shot 2019-03-16 at 10.41.38 AM.png

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Solution
Community Thought Leader | Diamond Partner

Hi @CompridoBJJ 

 

Have you created a matching contact property in HubSpot for that information to go in to? If not, it will not be added to the contact record. 

 

This is explained more in this article: https://community.hubspot.com/t5/Lead-Capture-Tools/Additional-quot-Collected-Form-Fields-quot-no-lo...

 

Could be the solution to your problem. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

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