Not Receiving Message From Contact FromSOLVE
Mar 6, 2019 6:30 PM
So when someone submits a contact form on my website I ask for name, phone number, email and a box for a message. For some reason, I can't see the message on HubSpot, but when I check my email I can clearly see that that person said something... Am I doing something wrong?
Solved! Go to Solution.
Mar 16, 2019 1:34 PM
Have you created a matching contact property in HubSpot for that information to go in to? If not, it will not be added to the contact record.
This is explained more in this article: https://community.hubspot.com/t5/Lead-Capture-Tools/Additional-quot-Collected-Form-Fields-quot-no-lo...
Could be the solution to your problem.
Hope this helps.