Not Receiving Comment Section
Jul 1, 2020 1:17 PM
I am having an issue when someone fills out a form on my website and the contact gets imported into hubspot the comment field is not getting imported into the hubspot contact.
Example (see pictures below): When someone fills out a trial class inquiry box with their name, phone number, email and a comment - hubspot will make a profile with that person's name, phone number, and email but will leave out the comment. However, I do get an email to my mailbox from hunspot with the contact information and the comment. This is very frustrating because my staff won't know what the contact was inquiring about since the comment never gets attached to the profile.
Also, is there a way where I can setup notifications for me to receive once a contact replies to my email?