No subscription list - workflow contradiction

[RMarks15]

We currecntly have a list for contacts that have no subscription types, this list has 3-4 workflows doing different things to remove and add contacts from the list. 

Would this somehow be contradicting itself as I can visually see contacts what should be in the list, no and the other way artound.

I have attached a clasic example where I can visually see the contacts being added and removed from the list.

[RMarks15]

Perfect so if i find the record on each workflow it should explain what has happened.

If that doesnt work what do you suggest?

[karstenkoehler · Accepted solution]

@RMarks15 this would give you all the pieces of the puzzle - there isn't any scenario where this doesn't work, only where potentially you can't make sense of it. I'd suggest you give this a try.

If you're not able to interpret what you see, you could share screenshots of the workflows here.

[RMarks15]

Thank you

[karstenkoehler]

Hi @RMarks15,

Without seeing the list criteria, the workflow actions and understanding what you're trying to accomplish (bigger picture), it's hard to say. If you share those screenshots and details, I'll happily share my assessment with you.

Best regards!

[RMarks15]

Hi Karsten,

Thank you for getting back to me.

The list has no cirteria. I assume it comes from a workflow somewhere, only, as i say there are 3-4 workflows that could be the cause of this.

All three are linked to the list and all three are live. How do i know which one is causing this issue without turning them all off and strating again?

[karstenkoehler]

Hi @RMarks15,

You would have to open these workflows, review the enrollment criteria and the actions and try to make sense of them.

You can also use the workflow details page to check what that workflow did to your example contact from the original post: https://knowledge.hubspot.com/workflows/understand-your-workflow-details-page

In the actions log, you can filter for your contact and see each action the workflow took.