No send button on email

[mbfloyalty]

I'm trying to send an email to contact and there is no send button.  There is an error message instead. How do I fix this

[roisinkirby]

Hey @mbfloyalty - we'll need a little more detail to fully understand your issue.

Which HubSpot tool are you using (HubSpot CRM Email, HubSpot Sales Extension for Gmail/Outlook or HubSpot's Marketing Email tool?). Could you also share a copy or screenshot of the error message you are seeing?

Thank you!

And kudos for the help @HelenRoss 🙂

CC: @nicolebrenner @jennysowyrda

[ConstanceT]

I just got off the phone with Ali and he said we have up to 2,000 email sends a month.  Also, did we not get a few "perks" for 90 days to use during COVID-19?  I thought it would be a great time to market to prospective clients since the business has been closed for the last 2 months.

[HelenRoss · Accepted solution]

If you're running the free version of Hubspot emails are not included. If you're running a paid version I'd recommend sending the hubspot guys an email using the help icon in the bottom left hand corner when you're logged into your account