No longer getting form submission emails or in-app notifications

[RJelen]

We have about 4 people on our team who are set to get email notifications whenever someone fills out a form submission. However, over the past month, none of us have received these emails or in-app notifications.

Things we have tried:

• Allowed all HubSpot emails to pass through our IT email security system.
• Verified that our names are still on the email recipient list and ensured notifications are enabled in our personal HubSpot settings.
• Cleared cache

What else can we try? We have missed some leads due to this error, so we'd like to get it resolved as soon as possible.

[Gaurav_Aggarwal]

Hey @RJelen 

I would recommend a few steps to troubleshoot this: 

Verify Notification Settings:

• Confirm that form submission notifications are enabled in your personal HubSpot settings.
• Instructions to check notification settings .
• Set up user notifications 

Let me know if you have any follow-up questions.

If you found our post helpful in resolving your query kindly mark it as an accepted solution!

[RJelen]

I did everything in those articles and it still seems to not be working.

[karstenkoehler]

Hi @RJelen,

There are a few more steps that you can try in this article: https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails – please have a look and report back.

After checking these, I'd recommend disabling this toggle and then turning it back on:

This has worked for other users in the past.

Best regards!

[RJelen]

I did everything in that article as well as toggled my notification button. Still doesn't seem to be working.