No Contact Record when they have submitted details

[MSmith58]

I can’t seem to figure out why when people fill out this form they aren’t coming up as contacts- No Contact Recorded. I though it might be the consent under other values but as you can see on this one I have screen shot it doesn’t seem to be the issue.

[karstenkoehler · Accepted solution]

Hi @MSmith58,

This might be a bug then, I'd recommend reaching out to HubSpot support via the purple help widget in-app.

Also keep in mind that this is a public community and it looks like you're sharing personal data of your contacts, you might want to pixelate the information or remove it.

Best regards!

[karstenkoehler]

Hi @MSmith58,

You didn't attach a screenshot to your post, could you try to share it again?

Generally, there are two reasons why "No contact record" would show:

1. The Email field is not included and/or required on your form.
2. The contact associated with the submission has been deleted from HubSpot.

Could you confirm that you have the Email field on your form?

Best regards!

[MSmith58]

Thanks will contact them