Dec 24, 2019 2:27 AM
Have set up an integration with Manychat. The contacts are being added to Hubspot ok, but the tracking is showing either:
1. Contact was created from Direct traffic from Unknown URL"
2. Contact was created from "Offline Sources from Integration"
Is there a way to adjust settings so this information tracks that the contacts came from Messenger/Manychat integration?
Dec 30, 2019 10:39 AM
Hi @Nickmillahhh ,
Let's dive right in! To start, I can confirm that it will not be possible to alter the conversion information for Contacts coming into HubSpot through a non native integration via a setting in HubSpot. That being said, you can always go back and edit the Original Source value for a Contact manually after its creation! It never hurts to ask though!
HubSpot Community Team