New contacts showing as "Direct traffic from Unknown URL" and "Offline Sources from Integration"

Nickmillahhh
Member

Have set up an integration with Manychat. The contacts are being added to Hubspot ok, but the tracking is showing either: 

 

1. Contact was created from Direct traffic from Unknown URL"

or

 

2. Contact was created from "Offline Sources from Integration"

 

Is there a way to adjust settings so this information tracks that the contacts came from Messenger/Manychat integration?

 

 Screen Shot 2019-12-24 at 6.26.21 pm.pngScreen Shot 2019-12-24 at 6.26.43 pm.png

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2 Replies 2
KCampbell
HubSpot Employee

Hi @Nickmillahhh ,

  Let's dive right in! To start, I can confirm that it will not be possible to alter the conversion information for Contacts coming into HubSpot through a non native integration via a setting in HubSpot. That being said, you can always go back and edit the Original Source value for a Contact manually after its creation! It never hurts to ask though!

Thank you,
Kevin Campbell
HubSpot Community Team

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chicagokalo
Participant

I received the same from "yikes-easy-mc-form". However, my company's website doesn't have any subscription or connection to yikes-easy-mc-form. 

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