New contacts created from CCSOLVE
I'm facing a problem that Hubspot so far haven't been able to solve for me. Does anybody have any tips?
I am managing a small team in Hubspot. Our small team is actually part of a wider company team, and we need to CC other company employees into our tracked and logged email chains to the leads in our database.
Hubspot automatically creates a new contact for our colleagues who are in CC which clutters our contact database with non-leads!
I have tried the feature in settings where you can 'never log this domain' - but then, when our colleagues are active in the email chain - their emails are not logged under the lead contacts email thread! Again - not ideal.
Hubspot gurus - if you are listening can you consider a similar feature - 'never auto create contact for this domain' and then hopefully the emails can still be logged!
Solved! Go to Solution.