CRM

CLydersen
Member

New contacts are wrongly linked with other persons

SOLVE

Hi all
A lot of time I have a new contactperson (integrated from Wordpress shop) , that is connnected to other persons and many wrong email addresses. 

See below. This is new order, that from beginning are linked with a lot of other email adresses, that does not belong to him. He is also associated with other deals etc. 

CLydersen_0-1710355970261.png

 

Someone who know how to fix this? 

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1 Accepted solution
franksteiner79
Solution
Key Advisor

New contacts are wrongly linked with other persons

SOLVE

Hi @CLydersen 

 

What exactly are you looking at in the screenshot that you shared - a deal record in HubSpot, what property - it is always helpful to either provide a full screen screenshot or context of what you are looking at.

 

How are you connecting orders from Wordpress to HubSpot? Can you share specifics and screenshots

 

What I can work out from the screenshot is that however this data gets synced into HubSpot, it overwrites existing values.

 

Thanks

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project

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1 Reply 1
franksteiner79
Solution
Key Advisor

New contacts are wrongly linked with other persons

SOLVE

Hi @CLydersen 

 

What exactly are you looking at in the screenshot that you shared - a deal record in HubSpot, what property - it is always helpful to either provide a full screen screenshot or context of what you are looking at.

 

How are you connecting orders from Wordpress to HubSpot? Can you share specifics and screenshots

 

What I can work out from the screenshot is that however this data gets synced into HubSpot, it overwrites existing values.

 

Thanks

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
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