New User Invitation email failed to be received

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New Contributor

Hi Guys,

 

 I have set up (or tried) a new user to our HubSpot account. I also have access to the email server, so I've followed the advice of whitelisting you already. 

 

I have already set up other accounts, mine included in the same domain without issue, however, on this occasion, I am not getting the invitation emails for this user.

 

chet@exilier.com

 

Can you see if you can spot anything your side or push the message through manually?

 

Thanks,

 

Martin

1 Accepted solution

Accepted Solutions
Community Manager

Hi @Talzus, it looks like your email address had hard bounced. I have unbounced the email address for you.

 

Please follow these instructions to whitelist HubSpot to avoid this happening again.

 

1 Reply 1
Community Manager

Hi @Talzus, it looks like your email address had hard bounced. I have unbounced the email address for you.

 

Please follow these instructions to whitelist HubSpot to avoid this happening again.