New Contact Record layout - IP address


Greetings.  It used to be available that we could see the IP address of the person that was in the contract record.  Now it shows - region, state, etc..  


It would be nice if we could get the actual IP address back.  The reasoning being is that we use this information for credit card charge backs, when a customer disputes a charge.  Banks and credit card companies, request this information as proof that a person who completed an action is that person.  This is one more piece of that identification that we can provide to the issuer, proving that "Jane Smith" is the same Jane Smith, who made a purchase through our site. 


The credit issuers will not take the translated region, state, etc as proof, but only the actual IP address.


Thank you.  Scott

2 Replies 2
Esteemed Advisor | Platinum Partner | HubSpot Certified Trainer

Hi @KeyWestScott,


Unfortunately that data is no longer being stored. Here's a note from the knowledge base:


Please note: starting on May 29, 2019, IP address will no longer be collected or updated for contacts. Location information from conversions (e.g., IP country) will still be collected. 


Here's the article in which that note is located.



Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

Community Superstar

Yea ... we also asked the CRM trainers to speak to the IP Address issue in the upcoming AMA. Dunno if they will. Hope so.

- see Ask Me Anything About CRM ... (Wed, 2019-June-12, 2p GMT)


Help answer your question? If so, remember to accept this solution now.



Chief HubSpot Consultant

hubspot-solutions-signature-mfrankjohnson-v05.png | Perfect HubSpot Series | Connect on LinkedIn

Help find posts quickly ... accept this solution now.