Need to change my account email address

[mpacheco]

 I use Hubspot Free CRM and have several Hubspot certifications under an outdated email address. How can I update my email address? Under Profile & Preferences in the CRM settings, I can add my new email address, but it seems I cannot remove my old, now-defunct address.

I also want to make sure this change includes my certifications.

Thank you!

[Anonymous]

Hey @mpacheco users are unique by email address, so it is not currently possible to edit an existing user's email address. Instead, a new user must be added to your account to change an email address. You can then transfer any records they owned to the "new" user. Learn how to make these changes here. 

[mpacheco1]

So I changed my email address and I had to make a new account to use Hubspot community. I also no longer have my certifications at academy.hubspot.com. Please help! The Hubspot Community user mpacheco can be deleted as the email address associated is outdated.

[Anonymous]

I beleive this is something the Academy team can help with. @Julien are you / your team able to assist?

[Julien · Accepted solution]

Hey @Anonymous & @mpacheco1,

We can definitely help with this. All you will need to do is to fill out this form here: https://academy.hubspot.com/certswap3000

We will then be able to swap the certifications over for you!

Best,

Julien

[mpacheco1]

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@Julien wrote:

Hey @Anonymous & @mpacheco1,

We can definitely help with this. All you will need to do is to fill out this form here: https://academy.hubspot.com/certswap3000

We will then be able to swap the certifications over for you!

Best,

Julien

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Perfect, thank you!