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sept. 26, 20175:44 AM - modifié sept. 26, 201712:33 PM
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Name Import bug - emails instead of contact names
Résolue
Hi, when trying to import contacts from a spreadsheet, we map names for names and emails for emails, and we get this bug where all the names have emails too instead of the names we imported.
So the result is:
email: emails
name: emails.
(I'm actually helping a friend who I'm trying to onboard to hubspot. We got a similar import error when we started out and can't remember how we solved it. I couldn't find any documentation on this.)
HubSpot uses seperate first and last name properties and shows the together as name on the contacts screen. When there is no value in the first name and last name properties, I think HubSpot shows the email address in the name column.
HubSpot uses seperate first and last name properties and shows the together as name on the contacts screen. When there is no value in the first name and last name properties, I think HubSpot shows the email address in the name column.
This is really not intuitive during import. I had to spend time digging in the forums to realize that hubspot applies this "unique" feature. This should be described during the import process.