CRM

roymunin
Participant

Name Import bug - emails instead of contact names

Résolue

Hi, when trying to import contacts from a spreadsheet, we map names for names and emails for emails, and we get this bug where all the names have emails too instead of the names we imported.

 

So the result is:

email: emails

name: emails.

 

(I'm actually helping a friend who I'm trying to onboard to hubspot. We got a similar import error when we started out and can't remember how we solved it. I couldn't find any documentation on this.)

2 Solutions acceptées
Phil_Vallender
Solution
Membre irremplaçable | Partenaire solutions Diamond
Membre irremplaçable | Partenaire solutions Diamond

Name Import bug - emails instead of contact names

Résolue

Hi @roymunin

 

HubSpot uses seperate first and last name properties and shows the together as name on the contacts screen. When there is no value in the first name and last name properties, I think HubSpot shows the email address in the name column. 

 

I think this is what's causing your issues.

 

Hope this helps.

Phil Vallender | HubSpot Website Agency

Voir la solution dans l'envoi d'origine

roymunin
Solution
Participant

Name Import bug - emails instead of contact names

Résolue

Thanks! My friend separated first name + last name and fed them both. Problem solved. 

Hubspot team, if you're reading this - would be cool if import could do this automatically, or at least give a heads up before importing.

Voir la solution dans l'envoi d'origine

5 Réponses
Phil_Vallender
Solution
Membre irremplaçable | Partenaire solutions Diamond
Membre irremplaçable | Partenaire solutions Diamond

Name Import bug - emails instead of contact names

Résolue

Hi @roymunin

 

HubSpot uses seperate first and last name properties and shows the together as name on the contacts screen. When there is no value in the first name and last name properties, I think HubSpot shows the email address in the name column. 

 

I think this is what's causing your issues.

 

Hope this helps.

Phil Vallender | HubSpot Website Agency
Manolya
Membre

Name Import bug - emails instead of contact names

Résolue

This is really not intuitive during import. I had to spend time digging in the forums to realize that hubspot applies this "unique" feature. This should be described during the import process.

0 Votes
roymunin
Solution
Participant

Name Import bug - emails instead of contact names

Résolue

Thanks! My friend separated first name + last name and fed them both. Problem solved. 

Hubspot team, if you're reading this - would be cool if import could do this automatically, or at least give a heads up before importing.

GWard9
Membre

Name Import bug - emails instead of contact names

Résolue

It is now over 5 years later and I have just run into this same issue. There should really be an option to import full names.

0 Votes
PKelly3
Membre

Name Import bug - emails instead of contact names

Résolue

It's comical that they have not done this tweak. April 2023 and I have run into this problem as well.

0 Votes