Name Import bug - emails instead of contact names

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New Contributor

Hi, when trying to import contacts from a spreadsheet, we map names for names and emails for emails, and we get this bug where all the names have emails too instead of the names we imported.

 

So the result is:

email: emails

name: emails.

 

(I'm actually helping a friend who I'm trying to onboard to hubspot. We got a similar import error when we started out and can't remember how we solved it. I couldn't find any documentation on this.)

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Accepted Solutions
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Solution
Community Thought Leader | Diamond Partner

Hi @roymunin

 

HubSpot uses seperate first and last name properties and shows the together as name on the contacts screen. When there is no value in the first name and last name properties, I think HubSpot shows the email address in the name column. 

 

I think this is what's causing your issues.

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

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Solution
New Contributor

Thanks! My friend separated first name + last name and fed them both. Problem solved. 

Hubspot team, if you're reading this - would be cool if import could do this automatically, or at least give a heads up before importing.

View solution in original post

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2 Replies 2
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Solution
Community Thought Leader | Diamond Partner

Hi @roymunin

 

HubSpot uses seperate first and last name properties and shows the together as name on the contacts screen. When there is no value in the first name and last name properties, I think HubSpot shows the email address in the name column. 

 

I think this is what's causing your issues.

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies

View solution in original post

Highlighted
Solution
New Contributor

Thanks! My friend separated first name + last name and fed them both. Problem solved. 

Hubspot team, if you're reading this - would be cool if import could do this automatically, or at least give a heads up before importing.

View solution in original post

0 Upvotes