NPS in mail response

Jeevanth · ‎Jun 23, 2023

We were trying to rollout NPS campaign and we have a blocker for which we need your help.

When NPS surveys are sent, is there any way that the recipient can just choose the option on mail and submit instead of that dialogue box opening in another TAB?

Phil_Vallender · ‎Jun 23, 2023

Hi @Jeevanth

As far as I am aware, that customisation isnt currently possible.

You will still get the number response even if the recipient doesnt add a comment - so you can make that clear in your copy - but HubSpot may need the page view to actually capture (or confirm) the clicked result. Page views are a more reliable measure of an action than email clicks in most circumstances.

Hope this helps?

View solution in original post

Phil_Vallender · ‎Jun 23, 2023

Hi @Jeevanth

As far as I am aware, that customisation isnt currently possible.

You will still get the number response even if the recipient doesnt add a comment - so you can make that clear in your copy - but HubSpot may need the page view to actually capture (or confirm) the clicked result. Page views are a more reliable measure of an action than email clicks in most circumstances.

Hope this helps?

CRM