CRM

ischiloff
Member

My integration with META overwrites contacts with the same email that come from different campaigns

SOLVE

My integration with META overwrites contact with the same email that comes from different forms and it happens that if that lead entered the month, it goes through a campaign X and now it has seen my campaigns Y if it completes that new form, the info is overwritten and it is not considered like a new one, I need it to be like new for the team to manage it... help please

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jarnoylilehto
Solution
Contributor

My integration with META overwrites contacts with the same email that come from different campaigns

SOLVE

I had a look at this, I'm afraid you cannot create duplicate contacts with the same email address. 

Could you elaborate on the reason you'd like it to be nurtured as a new, and not seeing their past behavior?

But if they've already visited your site, and your site has applied a cookie on their browser, so when they come from Campaign X to Campaign Y and apply with a different email address, then you could create a new contact.

Here's more info about deduplicate records and forms options. 

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1 Reply 1
jarnoylilehto
Solution
Contributor

My integration with META overwrites contacts with the same email that come from different campaigns

SOLVE

I had a look at this, I'm afraid you cannot create duplicate contacts with the same email address. 

Could you elaborate on the reason you'd like it to be nurtured as a new, and not seeing their past behavior?

But if they've already visited your site, and your site has applied a cookie on their browser, so when they come from Campaign X to Campaign Y and apply with a different email address, then you could create a new contact.

Here's more info about deduplicate records and forms options.