CRM

carlyejowens
Participant

My email is bounced.

SOLVE

I tried to sign into an account I have without realizing that the inbox was unlicensed, so when HubSpot sent a log-in code, the email address bounced from their end, and now I'm unable to receive the log-in code emails to access my account. 

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1 Accepted solution
carlyejowens
Solution
Participant

My email is bounced.

SOLVE

I was able to chat with support and get them to unbounce the email. Thanks.

View solution in original post

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3 Replies 3
carlyejowens
Solution
Participant

My email is bounced.

SOLVE

I was able to chat with support and get them to unbounce the email. Thanks.

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

My email is bounced.

SOLVE

Hi @carlyejowens,

 

Are you the only user in your HubSpot portal or are there other users who could send you an invite to a new email address? https://knowledge.hubspot.com/settings/add-and-remove-users

 

If not, then there is a form at the end of this article which you can submit to get access to your account: https://knowledge.hubspot.com/account/why-can-t-i-log-into-hubspot#login-form

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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ADMiller18
Participant

My email is bounced.

SOLVE

Are there other users on the account? The admin should be able to set up a username afffiliated with a functional inbox to grant you access. 

0 Upvotes