My Microsoft Office Emails are not Syncing to Contacts

amyholcomb
Member

When i send from Hubspot they sync into the tracking, but when i send from outlook or from online login it isn't syncing, what can i do to force sync it into hubspot into the history from my office365 email?

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2 Replies 2
jennysowyrda
Community Manager

Hi @amyholcomb,

 

Can you please add some additional information regarding how you are sending your emails? Are you using the Outlook add in or plug in when sending them from Outlook? When you send the emails from Outlook, does the bcc address populate in your outgoing email? That will be necessary to ensure your emails log to your HubSpot portal. 

 

For more information on the bcc address, I wanted to share this article

 

Thanks,
Jenny

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ThreadsHelp2018
Top Contributor

Hi

 

We have a solution that enables you to sync both your future and historic emails from your Outlook cilent into HubSpot. The sync runs automatically so requires no effort from the user. If you would like more information please get in touch at threads@jpy.com

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