Multiple prospects are all lumped together as one

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KSM
New Contributor

Whenever a prospect sends me an inquiry from my Wordpress website they have the email address of "wordpress@affordablewheelchairlifts.com". This causes them all to get lumped together as if they are one person.

One way to mitigate this problem is to quickly notice an incoming query and quickly change their email address. But sometimes that level of monitoring is not possible.

How do I fix this?

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Community Manager

Hi @KSM,

 

How is this information coming into your portal? Are the prospects filling out a form? If so, what type of form (HubSpot or non HubSpot)? Do you have an email field in the form? 

 

The more information, screenshots and details you can provide, the better the Community can assist.

 

Thank you,
Jenny


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