Multiple companies with the same domainSOLVE
May 28, 2017 11:04 PM
I'm sure there must be an answer to this somewhere, but after searching both the knowledge base and the community without finding an answer, I'll just go ahead and ask.
My customers are schools and other educational institutions, and quite often there are several schools with the same domain. This is due to schools often using an email address provided by local, regional, or national government, and in some cases due to them being part of a much larger group of schools that all use the same domain. However, they have separate marketing budgets (which is where my company comes in) and I need to treat them as different companies in hubspot. Some smaller institutions also use gmail, or microsoft live, etc, which would cause similar issues.
What I'd like to know is, is it possible to have multiple companies with the same domain? And are there any possible issues that I should be aware of?
If I link an existing companies domain with a new company, will it be unlinked from the old company?
Also, if it's not possible to have multiple companies with the same domain, is there any good work-around for this issue?
Thankful for any help!
Solved! Go to Solution.
May 29, 2017 4:38 AM
Hello @Fridrik - welcome to the Community!
In answer to your question, I believe it is possible to create companies with the same domain but what you will want to make sure you do is disable automated contact association.
Contacts and companies are associated based on a shared domain, so this will get tricky if you have multiple companies with the same domain. Check out how this process works and how you can disable it here.
I'd reccommend testing adding two companies with the same domain, before doing any mass import.
I'd also reccommend checking out the parent/child company feature. In HubSpot's CRM, you have the ability to associate two companies in a parent-child relationship. To add a parent or child company to an existing company record in the CRM check out this knowledge article.
I hope the above is of help to you, let me know how you get on with your test!