CRM

GPasin
Member

More custom properties showing up than used

SOLVE

Hi,

I created only 3 custom properties (2 in contacts and 1 in deals) and yet HubSpot is telling me that I've used up all 10 of them.

 

Why is that? And how can I solve the problem?

 

Thank you

1 Accepted solution
jolle
Solution
Recognized Expert | Partner
Recognized Expert | Partner

More custom properties showing up than used

SOLVE

Hey @GPasin, thanks for reaching out!

 

Be sure to filter all of your properties by user to ensure that there aren't any additional ones that you/a team member created:

 

Screen Shot 2023-05-03 at 8.41.30 AM.png

 

If you created additional properties and archived them, they'll show up in that Archived Properties tab as well. You'll need to go into that tab and finalize the deletion of those properties.

 

Hope this helps!!

Jacob Olle

Marketing Operations Manager

HubSpot Certified Trainer

Create Your Own Free Signature

View solution in original post

1 Reply 1
jolle
Solution
Recognized Expert | Partner
Recognized Expert | Partner

More custom properties showing up than used

SOLVE

Hey @GPasin, thanks for reaching out!

 

Be sure to filter all of your properties by user to ensure that there aren't any additional ones that you/a team member created:

 

Screen Shot 2023-05-03 at 8.41.30 AM.png

 

If you created additional properties and archived them, they'll show up in that Archived Properties tab as well. You'll need to go into that tab and finalize the deletion of those properties.

 

Hope this helps!!

Jacob Olle

Marketing Operations Manager

HubSpot Certified Trainer

Create Your Own Free Signature