CRM

CFaulds
Participante

Mobile phone number not clickable in association card

resolver

Hi,

 

I want to display the Hubspot field 'Mobile phone number' in the contact association card, but the mobile phone number isn't click-to-dial whereas the 'Phone Number' field is.

 

CFaulds_0-1653470298329.png

 

CFaulds_1-1653470359473.png

 

How can I make the 'Mobile Phone Number' field clickable like the 'Phone number' field in the 2nd screenshot?

 

Both fields are the standard Hubspot created fields.

 

1 Soluciones aceptada
Jnix284
Solución
Miembro del salón de la fama

Mobile phone number not clickable in association card

resolver

@CFaulds I see, I didn't realize you were using aircall. Yes, you can submit an idea here in the community:

 

submit-idea.png


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon

Ver la solución en mensaje original publicado

3 Respuestas 3
Jnix284
Miembro del salón de la fama

Mobile phone number not clickable in association card

resolver

I've tested this and get the same results - adding mobile phone number seems to just be for visual reference.

 

Not sure if you are aware, but if you click the "phone number" link, and you have a mobile phone number added for the contact (or other contacts with different phone numbers at the same company), when you click the button to call from HubSpot, you can change the call to number by clicking the down arrow and choosing the mobile phone number from the list.

 

hubspot-calling.png

 

So you might keep it visible on the card to let your team know that the contact has a mobile number, but when they go to call, the can click the regular phone number link and then choose which number to dial.


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon
CFaulds
Participante

Mobile phone number not clickable in association card

resolver

I use aircall and so dont get this feature, but why not just make the mobile phone number clickable as well? 

 

Is there a way I can request this as a new idea/ feature?

 

Jnix284
Solución
Miembro del salón de la fama

Mobile phone number not clickable in association card

resolver

@CFaulds I see, I didn't realize you were using aircall. Yes, you can submit an idea here in the community:

 

submit-idea.png


If my reply answered your question please mark it as a solution to make it easier for others to find.


Jennifer Nixon