Mobile App is so slow

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Occasional Contributor

I tried to enter in an email address when creating a new contact. I had to give up and stop after 4 minutes. As I typed in a letter it would take at least 20 seconds for it to load and would freeze the whole program. I didn't even finish the email address before stopping.

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Regular Contributor

@MeghanAlt 

 

This is going to sound silly, but I would try restarting your phone first to see if that solves the problem.  If not, I would delete and reload the app. If that doesn't work, I submit a ticket to support.

 

Hope that helps!

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Occasional Contributor

Yes, unfortuantely. This has been happening since I have had the app (3+ years). I'm just now posting about it. Over those years, I have restarted, reinstalled, etc to no avail. 

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Regular Contributor

@MeghanAlt 

 

I would submit a ticket, but also I'm curious if you've had the same phone for 3 years.  Unfortunately, phones that get older do not function well with newer apps I've found. 

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Occasional Contributor
No, I got a new one last year. I submitted tickets already as well. As mentioned, just putting it in here for others to learn from.
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