Missing email @mention notification

[Andjara]

Since Yesterday we are having some trouble recieving mentions email notification. Its weird cause the same e-mail, sometimes gets the mention and sometimes doesnt. Its not in the spam box and I also checked the notifications configurations and is everything checked yes.

Is there antything wrong with that? Thank you very much.

[MayPascaud · Accepted solution]

Hi @Andjara, are you still experiencing this issue? I know of another user who was seeing similar behavior to the one you've described, but their issue was resolved at the end of last week. If this is still happening, please comment on this post with specific examples of users not receiving @ mention notifications: https://community.hubspot.com/t5/Sales-Tools/mention-no-longer-sending-email-notifications/m-p/17451...

Thank you,

May

[Andjara]

@MayPascaud

With this problem again =(

Could you check please? Thank you

[Andjara]

Hi @MayPascaud

I guess the issue was solved. We are no longer missing notifications this week.

Thank you anyway 😃