We have been having an issue where the @mention no longer sends emails if used within a deals but seems to work fine when used in contacts or companies. We have checked our notificaton settings and all boxes are ticked.
On an @mention notification in Outlook, the "view mention" takes the user to the Company record and not the deal record. The company and deal are associated but, the note with the @mention was created on the deal page.
We are having the same issue; all users are not receiving @ mention notifications within a deal and all the boxes are checked correctly. Why can a user not @mention himself as well as others, so that he/she can receive the same email notification as the rest of the group - this seems like a straightforward way to ensure the @mention notifcation sent
Hi @Michelle3 a user might have this setting ticked but if they have previously opted out of receiving all emails from HubSpot then the email will not be sent regardless of any in-app setting. Please ask this user to follow the steps above.
Can you please confirm if users are mentioning themselves and expecting to receive notifications or if the tasks are being created by different users?
An @mention notification will only be sent if it is created by another user.
If you could confirm the above I'll continue to look into this with the support team. Thank you!