Misleading Pricing Page Details

[BCawse]

Hi HubSpot Community,

TL;DR: Even though the SMART CRM pricing page says it includes quotes, it does not unless you purchase a Commerce Hub Seat for every user who needs to generate a quote.

I wanted to make everyone aware of a misleading feature guide shown on the HubSpot SMART CRM product pricing page.

In case you are not aware, Quotes are now only available if you have a Commerce Hub Seat. Unless you are on a "Legacy" account.

However, when you look at the SMART CRM features on the pricing page, it shows that the SMART CRM has access to Quotes when the more expensive Sales Hub seats do not even have access to this feature any more.

To understand why the pricing page included the Quotes feature in the SMART CRM, I went to the HubSpot Product & Services Catalog. As the definitive legal document outlining product features and limitations, and discovered that Quotes are in fact NOT included and do require the Commerce Hub Seat for anyone wishing to generate a quote:

If I were a new HubSpot customer and I self-purchased the SMART CRM Professional Seats for my team, I would feel very misled if they were not able to generate quotes.

I know a number of the HubSpot reps are confused about this, the partner resources have conflicting information, and it was only because I worked at HubSpot that I knew where to find the Product & Services Catalog to clarify this information.

My recommendation is to remove any reference to Quotes from the SMART CRM page to avoid confusion, or make it VERY clear that a Commerce Hub Seat is required. This will save a lot of pain down the line from rightfully confused self-purchasing customers.

[chighsmith]

Hi @BCawse,

Thank you so much for sharing your detailed experience and feedback regarding the Quotes feature and its availability with SMART CRM seats. We truly appreciate you taking the time to outline the confusion around the current product and pricing information, especially with supporting documentation.
 

We sincerely apologize for any misunderstanding this may have caused for you or other customers. Your points about the discrepancy between the SMART CRM pricing page and the information in the Product & Services Catalog are absolutely valid. 

We are constantly actively reviewing our public communications to ensure they accurately reflect which features require a Commerce Hub Seat. Your recommendation to clarify or update the feature description on the pricing page is well-taken and will be shared with our Product Team.
 

Feedback like yours plays a crucial role in helping us improve both our product offerings and the information we provide to our customers. Please know that our goal is always to make your HubSpot experience as transparent and productive as possible.
 

If you or anyone else in the community have additional questions or would like further clarification about your account or available features, please feel free to post on the Community as we’re here to help and guide each other!
 

Thank you again for your valuable feedback and for helping us serve the community better.

Cassie, Community Manager