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DPewarchuk
Participant

Migration error - multiple (erroneous) emails

Hi 

Any help would be appreciated.

We migrated a large database from a custom Outlook application. Most imports were fine but there was a percentage which assigned multiple secondary emails to the contact, instead of creating distinct contacts for them. So the email only exists as a secondary under a different contact tag.

If there an easy way to correct this without losing data? Or will a new import be required?

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kvlschaefer
Community Manager
Community Manager

Migration error - multiple (erroneous) emails

Hi @DPewarchuk,

 

Thanks for reaching out to the Community! 

 

I wanted to share this knowledge base article on import errors and how to resolve them. 

 

Would you be able to please share how you imported the secondary emails to your contacts? Are you seeing any other errors in the import file? If so, would you be able to share a screenshot of them?

 

The more you can share on how you formatted the import file and the errors you're seeing, the better the community can assist with the next steps. Thank you! 

 

Best,

Kristen