Merging contacts - page not found errorSOLVE
May 26, 2017 11:23 AM - edited May 26, 2017 11:31 AM
I added a contact with the wrong email address. Opened the record and corrected the error. It created a second contact with the write email address. I accidentaly merged the two contacts into the original "wrong" address. Now the system says the "right" new account already exists but wond't display it in any lists and I can't access the record. I deleted the original "wrong" contact and still the system won't let me re-use the right record. My guess is the record exists but is flagged as deleted or something and so no lists will display the record. Clearly a bug. Thanks for any help.
After typing up this message and going back into the tool the contact now shows. I just needed to wait about 10 min.
Solved! Go to Solution.
May 31, 2017 9:52 AM
Hi @dixieholt, I'm glad that you were able to find the missing contact after your merge! If this ever happens again, I would suggest clearing your cache and restarting your browser; sometimes these changes are cached by a browser and so it is helpful to give your browser a refresh in those situations.
Thank you for posting your solution, it could be helpful for another user who comes accross a similar issue!