CRM

LHarrisonRPC
Member

Meetings being auto canceled

Hello!  I have been on hubspot for a while now and just recently began having meetings that are being auto cancelling.  An email is being sent to my customers that I have canceled the meeting (which I did not).  I have O365 calendar and email integrated with hubspot so the email to customer looks like it comes from my outlook email (shows up in my sent folder too), but I am definitely not canceling the meetings.  In fact, they have been sent even when I am not even logged into my computer.  

 

Has anyone else been experiencing this?  I cannot find any commonality with the customers, emails or meetings that is causing some to be canceled and some to remain on my calendar.  

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3 Replies 3
Jnix284
Recognized Expert | Partner
Recognized Expert | Partner

Meetings being auto canceled

Hi @LHarrisonRPC  by any chance do you have an out-of-office set? I discovered recently both Outlook and Gmail have auto-cancel options for OoO settings. Might be worth looking into if you have time blocked off on your calendar. Here's a link to an Outlook post about it.


maka Agency
danmoyle
Recognized Expert | Elite Partner
Recognized Expert | Elite Partner

Meetings being auto canceled

That's a great call out too @Jnix284🙌 

 


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Dan Moyle

HubSpot Advisor

Learning Ops | Impulse Creative

[he/him/his]

239-244-8812 | 269-330-4696
dan@impulsecreative.com
https://impulsecreative.com/
0 Upvotes
danmoyle
Recognized Expert | Elite Partner
Recognized Expert | Elite Partner

Meetings being auto canceled

@LHarrisonRPC I haven't personally seen this (we're on Google Workspace) but I did find these two resources from Microsoft:

There are some ideas in those threads that may help. It feels like this is an Outlook issue, since I haven't seen HubSpot do this. Just a thought. 

 


Did this post help solve your problem? If so, please mark it as a solution.


Dan Moyle

HubSpot Advisor

Learning Ops | Impulse Creative

[he/him/his]

239-244-8812 | 269-330-4696
dan@impulsecreative.com
https://impulsecreative.com/