Maximum number of contacts

[LisBonPlatform]

I can't add new contacts to my account. it stopped at 226

[TomM2]

Hey @LisBonPlatform  are you seeing any warnings in your account? Have you received any emails from HubSpot? 

[Jigar_Thakker]

Hi @LisBonPlatform ,

If you're unable to add new contacts to your HubSpot account and it stopped at 226, follow these troubleshooting steps:

• Clear your browser's cache and cookies, or try using a different browser to rule out browser-related issues.
• Visit HubSpot's status page to check if there are any system-wide issues affecting contact creation.

https://status.hubspot.com/

• Ensure you have a stable internet connection.
• Ensure the Email field is included and required on your form ( Only if you are using forms here) , check if the tracking code is installed and firing correctly if using an external page, and include the necessary parameters if using the HubSpot Forms API. A "No Record" error can occur due to missing tracking code or incorrect API parameters, so verify and correct these as needed.
• If importing contacts, ensure there are no errors in your import file and that each contact has a unique email address.
• Verify the contact limit of your current HubSpot plan. If you’ve reached it, consider upgrading your plan or cleaning up your contact list by deleting or merging duplicate contacts.
• Check the total number of contacts in your account to ensure you haven’t exceeded the plan’s limit. If necessary, clean up outdated or duplicate contacts.
• Ensure you have the appropriate permissions to add and edit contacts. If unsure, check with your account admin.

For your reference, you can explore the following resources:
https://knowledge.hubspot.com/import-and-export/troubleshoot-import-errors

https://knowledge.hubspot.com/records/deduplication-of-records

https://knowledge.hubspot.com/import-and-export/view-and-analyze-previous-imports

I hope this resolves the issue! If the issue persists after following the troubleshooting steps, sharing screenshots can be very helpful for better understanding and resolution.

If this helps, feel free to mark it as the solution ✔️ and give it an upvote👍 !  Let me know if you have further questions!

[karstenkoehler]

Hi @LisBonPlatform,

Could you please provide a bit more detail? How are you adding contacts? Is the counter stopping or is there a technical block for adding additional contacts? If you can share screenshots and more detail, that will greatly help with a resolution.