CRM

CJAsha
Colaborador

Manually logging an email

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Hi there,

Can anyone shed any light on why when manually cutting and pasting the text of an email (sent on Linkedin) into Hubspot the text is completely blacked out (see attached) Cut and paste emailCut and paste email

2 Soluciones aceptadas
CJAsha
Solución
Colaborador

Manually logging an email

resolver

Yes, that's exactly right Karsten, every time I take the text of an email I send to someone and paste it into Hubspot it's completely blacked out.

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karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Manually logging an email

resolver

Hi @CJAsha, have you tried pasting the copied text without formatting? (Ctrl+Shift+V on Windows, Option+Shift+Command+V on Mac)

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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4 Respuestas 4
CJAsha
Colaborador

Manually logging an email

resolver

Thanks Karsten, just tested that against you (please disregard email to your Linkedin account ) it fixed it - I think perhaps my Bluetooth keyboard to my mac may be the issue (doing it natively on the mac keyboard as above and there was no issue)

karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Manually logging an email

resolver

Hi @CJAsha, have you tried pasting the copied text without formatting? (Ctrl+Shift+V on Windows, Option+Shift+Command+V on Mac)

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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CJAsha
Solución
Colaborador

Manually logging an email

resolver

Yes, that's exactly right Karsten, every time I take the text of an email I send to someone and paste it into Hubspot it's completely blacked out.

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karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Manually logging an email

resolver

Hi @CJAsha,

 

I can't reproduce this on my end – to clarify, the black bars are all added automatically, except the "Contacted" one?

 

Can you try pasting the text into the email field without formatting? (Ctrl+Shift+V on Windows, Option+Shift+Command+V on Mac)

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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