CRM

CJAsha
Colaborador(a)

Manually logging an email

resolver

Hi there,

Can anyone shed any light on why when manually cutting and pasting the text of an email (sent on Linkedin) into Hubspot the text is completely blacked out (see attached) Cut and paste emailCut and paste email

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CJAsha
Solução
Colaborador(a)

Manually logging an email

resolver

Yes, that's exactly right Karsten, every time I take the text of an email I send to someone and paste it into Hubspot it's completely blacked out.

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karstenkoehler
Solução
Membro do Hall da Fama | Parceiro
Membro do Hall da Fama | Parceiro

Manually logging an email

resolver

Hi @CJAsha, have you tried pasting the copied text without formatting? (Ctrl+Shift+V on Windows, Option+Shift+Command+V on Mac)

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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CJAsha
Colaborador(a)

Manually logging an email

resolver

Thanks Karsten, just tested that against you (please disregard email to your Linkedin account ) it fixed it - I think perhaps my Bluetooth keyboard to my mac may be the issue (doing it natively on the mac keyboard as above and there was no issue)

karstenkoehler
Solução
Membro do Hall da Fama | Parceiro
Membro do Hall da Fama | Parceiro

Manually logging an email

resolver

Hi @CJAsha, have you tried pasting the copied text without formatting? (Ctrl+Shift+V on Windows, Option+Shift+Command+V on Mac)

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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CJAsha
Solução
Colaborador(a)

Manually logging an email

resolver

Yes, that's exactly right Karsten, every time I take the text of an email I send to someone and paste it into Hubspot it's completely blacked out.

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karstenkoehler
Membro do Hall da Fama | Parceiro
Membro do Hall da Fama | Parceiro

Manually logging an email

resolver

Hi @CJAsha,

 

I can't reproduce this on my end – to clarify, the black bars are all added automatically, except the "Contacted" one?

 

Can you try pasting the text into the email field without formatting? (Ctrl+Shift+V on Windows, Option+Shift+Command+V on Mac)

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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