Mails stored in CRM and not in Gmail? How to reply?SOLVE
I have sent a mail to a prospect through the CRM interface and also received a reply back. I can see both in the CRM interface and that is all fine.
But now I want to continue the conversation and reply to the response I received from the prospect. However, I cant find a way (in the CRM interface) to reply to an email and, even worse, I cant find any of the mails in my native Google mail account!
1. Are the mails sent in the CRM interface only stored in the CRM system and not in Google? Why and can I change that?
2. How do I make a reply/continue a thread on a conversation started in the CRM interface?
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