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EN4
Member

Mailadresses getting disconnected, and can't be connected again

A few days ago I recieved an email, that my email was disconnected from my inbox. I connected it again - no problems.

Yesterday I recieved an email that all three of my personal emailadresses has been disconnected. I tried to connect them again, nut now Hubspot gived me an unspecified error?

So now all my addresses are disconnected - they work fine in mail-applications sucs as mail.app, outlook and so on. But just won't be connected to Hubspot.

I'm using SendGrid as provider ... any reason why? Are Hubspot having troubles at the moment? This has been working for years...

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2 Replies 2
deepikaverma
Top Contributor

Mailadresses getting disconnected, and can't be connected again

Hi @EN4 ,

 

This error usually occurs when an email client updates their security settings (changes their password or email addresses), this can cause integration failure such that connected inboxes become disconnected.
So whenever this happens reconnecting is the correct way to resolve this issue.

I hope it helps!
Thank you.






EN4
Member

Mailadresses getting disconnected, and can't be connected again

Trying a bunch of times today, I actually was able to connect one of them. The rest is still not able to connect for some reason.. I wonder if the one I just added will be disconnected in a day or two again...?

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