Lost all my contacts!

[danst1983]

Hi everyone - 

I use the CRM to contact product suppliers. I had two different email addresses I logged into. I deleted the account for one, but it removed the accounts for both. Why did this happen? Any way to get my contacts back? 

Thanks for your help, 

Dan 

[Mike_Eastwood]

Hey Dan,

As long as you deleted them within the last 90 days you can un-delete them again.

Here are the instrucctions:

https://knowledge.hubspot.com/articles/kcs_article/contacts/restore-deleted-contacts-companies-deals...

Mike

[danst1983]

Hmm. I'm not seeing them where described. I did do "Delete Account" when deleting, and not just deleting the contacts. 

Am I missing something? 

[Mike_Eastwood]

Sorry @danst1983 

I misread your question – don't know of any undo for the nuclear option.

@jennysowyrda – do you know is there an undo for account deletion?

Mike

[jennysowyrda]

Thanks for the ping @Mike_Eastwood!

@danst1983 I have had your portal restored, so you should be all set!

Thanks,

Jenny

[danst1983]

Oh thanks so much @jennysowyrda ... you kick **bleep**! So now, I have 2 accounts under my Hubspot CRM. How do I get rid of the old one with the incorrect # of contacts? 

[jennysowyrda · Accepted solution]

Hi @danst1983,

Happy to help! You should be able to delete your other portal by following the steps here.

Thank you,
Jenny

[danst1983]

Yep. That worked 🙂