I'm adding company domains that I do not want the emails to log but somehow it's still logging the emails, Am I doing something wrong? is there a way that you can only log the emails from the companies or contacts added to my CRM?
The domains were added incorrectly in the never log settings - see above link
You haven't set the domains in the settings as stated above but the email extension is set to auto-log emails and contacts/companies that aren't in your HubSpot account are being added when users are emailing them
The email includes multiple recipients - some are able to be logged, while the others are not. If you CC someone on the never log list but the primary recipient is able to be logged, that email will still log.
I hope this helps diagnose the issue.
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Josh Curcio HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers. HubSpot Platinum Partner & HubSpot Certified Trainer