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JulesSullivan
Member

Logging forwarded emails against the original email date?

SOLVE

Hi - this question has been asked before, back in 2019, so I'm hoping there's a solution for it now!

I'm logging a bunch of old emails by forwarding them to hubspot. They're being logged against the date that I'm forwarding them, not the date of the original email being forwarded.

This is messing with our conversation records etc.

 

So far I've not been able to amend this logged date manually, nor find a setting that logs the date of the original email (or ignores the date that I'm sending it to hubspot).

 

Are there any solutions or work-arounds for this issue yet?

 

thanks!

Jules

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1 Accepted solution
Jnix284
Solution
Hall of Famer | Elite Partner
Hall of Famer | Elite Partner

Logging forwarded emails against the original email date?

SOLVE

@JulesSullivan while a forwarded email can be logged to the original sender and not the person forwarding it, I haven't found a way for the original date to be recognized.

 

Even the knowledge base article about logging emails by forwarding shows a discrepancy with the dates:

Jnix284_0-1705370819041.png

 

The only alternative if the date/time is more important, would be to manually log the email so you can set the date/time to match and then copy/paste the email instead.

 

Usually when forwarding the emails, it's not as critical to have the exact timeframe as it is to have access to the content of the email - with the exception of whether you are tying it back for reporting purposes, and even in that case, it really depends on how much you're forwarding emails, if it's something you're doing with legacy data/emails it's less critical than if you plan to do it on an ongoing basis.

 

I suggest adding your idea to the ideas discussion and if you share the link back here, I'd be happy to upvote! (I found a lot of questions about this in the community, but couldn't find an existing idea).

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

View solution in original post

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3 Replies 3
Jnix284
Solution
Hall of Famer | Elite Partner
Hall of Famer | Elite Partner

Logging forwarded emails against the original email date?

SOLVE

@JulesSullivan while a forwarded email can be logged to the original sender and not the person forwarding it, I haven't found a way for the original date to be recognized.

 

Even the knowledge base article about logging emails by forwarding shows a discrepancy with the dates:

Jnix284_0-1705370819041.png

 

The only alternative if the date/time is more important, would be to manually log the email so you can set the date/time to match and then copy/paste the email instead.

 

Usually when forwarding the emails, it's not as critical to have the exact timeframe as it is to have access to the content of the email - with the exception of whether you are tying it back for reporting purposes, and even in that case, it really depends on how much you're forwarding emails, if it's something you're doing with legacy data/emails it's less critical than if you plan to do it on an ongoing basis.

 

I suggest adding your idea to the ideas discussion and if you share the link back here, I'd be happy to upvote! (I found a lot of questions about this in the community, but couldn't find an existing idea).

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes
JulesSullivan
Member

Logging forwarded emails against the original email date?

SOLVE
Thanks so much and this is exactly what I’ve found as well!
Was trying to avoid logging them all manually 😊.
Its not utterly crucial at this point but I like to have things accurate in case of future reporting needs, tracking responsiveness trends etc.

Thanks I’ll post this in the ideas discussion as you suggest – thanks for your reply and support!

Jules
Jnix284
Hall of Famer | Elite Partner
Hall of Famer | Elite Partner

Logging forwarded emails against the original email date?

SOLVE

You're welcome @JulesSullivan, happy to help!

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes