CRM

CMeghirditchian
Member

Livechat not working on website | help!

SOLVE

Hi,

 

We have a chatbot from Hubspot live on our website but it's not appearing anymore. 

 

I have already tried deactivating and activating the chatbot, but it didn't work. 

 

Could someone help me solve this? Thanks!

The website is: www.nocnocstore.com

Cecilia

0 Upvotes
3 Accepted solutions
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Livechat not working on website | help!

SOLVE

Hi @CMeghirditchian,

 

Generally, HubSpot has a troubleshooting instruction here: https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages

 

However, the live chat seems to be working fine for me:

 

karstenkoehler_0-1669617427712.png

 

I'd recommend clearing cache / cookies in your browser and disabling browser extensions which might conflict with the chat.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

franksteiner79
Solution
Guide

Livechat not working on website | help!

SOLVE

Hi @CMeghirditchian 

 

It works fine for me. The troubleshooting guide @karstenkoehler shared should help you get to the bottom of this. The two most common issues I've seen when this happened, was either the availability or the audience settings for the chatflow that caused it to not show again.

 

Screenshot 2022-11-25 at 15.35.42.png

 

 

 

 

 

 

 

 

 

Cheers

Frank

 

 

 

 

 

 

 

 

 

 

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project

View solution in original post

deepikaverma
Solution
Top Contributor

Livechat not working on website | help!

SOLVE

Hi @
But for me its working very well, Please open your website in pvt window or check the LiveChat settings.

deepikaverma_0-1669615641423.png

 



Thanks!

View solution in original post

0 Upvotes
3 Replies 3
deepikaverma
Solution
Top Contributor

Livechat not working on website | help!

SOLVE

Hi @
But for me its working very well, Please open your website in pvt window or check the LiveChat settings.

deepikaverma_0-1669615641423.png

 



Thanks!

0 Upvotes
franksteiner79
Solution
Guide

Livechat not working on website | help!

SOLVE

Hi @CMeghirditchian 

 

It works fine for me. The troubleshooting guide @karstenkoehler shared should help you get to the bottom of this. The two most common issues I've seen when this happened, was either the availability or the audience settings for the chatflow that caused it to not show again.

 

Screenshot 2022-11-25 at 15.35.42.png

 

 

 

 

 

 

 

 

 

Cheers

Frank

 

 

 

 

 

 

 

 

 

 

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Livechat not working on website | help!

SOLVE

Hi @CMeghirditchian,

 

Generally, HubSpot has a troubleshooting instruction here: https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages

 

However, the live chat seems to be working fine for me:

 

karstenkoehler_0-1669617427712.png

 

I'd recommend clearing cache / cookies in your browser and disabling browser extensions which might conflict with the chat.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.